Privacy Policy
Introduction
EditApes LLC ("EditApes," "we," "us," or "our") operates editapes.com, a digital marketplace selling downloadable design files such as SVG cut files, PNG sublimation graphics, print-ready artwork, fonts, and clipart. This Privacy Policy explains what information we collect when you visit or shop with us, how we use it, who we share it with, and the choices and rights you have around your own data. By using this site, you agree to the collection and use of information as described here.
Information We Collect
We collect information in a few different ways, depending on how you interact with the site:
- Account & order information — your name, email address, and billing details when you make a purchase or contact support.
- Payment information — payments are processed by PayPal and Stripe through our secure checkout partner. We never see, transmit, or store your full card number on our own servers.
- Communications — messages you send us through our contact form, email, or review submissions, including any files or screenshots you attach when reporting an issue.
- Usage data — pages visited, time spent on the site, referring pages, browser type, and general device information, collected automatically through cookies and analytics tools.
- Newsletter subscriptions — if you opt in, we collect your email address to send product updates and new design announcements.
How We Use Your Information
We use the information we collect to:
- Process your orders and deliver download links to your inbox
- Send order confirmations, receipts, and customer support responses
- Troubleshoot download or file issues you report to us
- Send occasional newsletter updates about new designs, if you've opted in
- Analyze site traffic and usage patterns so we can improve the shopping experience and catalog
- Detect and prevent fraud, abuse, or violations of our Terms of Service
- Comply with tax, accounting, and other legal obligations
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Cookies & Tracking Technologies
EditApes uses cookies and similar technologies to keep items in your shopping cart between page visits, remember your preferences, and understand how visitors use our site through analytics tools such as Google Analytics. Cookies are small text files stored on your device by your browser.
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect your ability to use certain features of the site, including maintaining items in your cart or completing checkout smoothly. When you first visit the site, you'll see a cookie consent banner where you can accept or decline non-essential cookies.
Third-Party Service Providers
We work with a small number of trusted third-party providers to operate our store:
- Payment processors (PayPal, Stripe) — handle payment transactions securely. Their use of your information is governed by their own privacy policies.
- Email delivery services — used to send order confirmations, download links, and newsletter emails.
- Analytics providers — help us understand aggregate site usage and improve our catalog and user experience.
We only share the minimum information necessary for these providers to perform their services, and we require that they handle your data responsibly.
Data Retention
We retain order and transaction records for 7 years to comply with tax and accounting regulations. Download tokens associated with your order remain active for 30 days as described in our Digital Delivery Policy, after which the link expires but your order record is retained for support and compliance purposes. If you unsubscribe from our newsletter, we stop sending marketing emails but retain your order history as required by law.
Data Security
We take reasonable technical and organizational measures to protect your personal information, including SSL encryption on all pages, secure payment processing through PCI-compliant partners, and restricted internal access to customer data. No method of transmission over the internet is 100% secure, so while we strive to protect your information, we cannot guarantee absolute security.
Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights regarding your personal data:
- Right to access — request a copy of the personal data we hold about you
- Right to correction — request that we correct inaccurate or incomplete data
- Right to deletion — request that we delete your personal data, subject to legal record-keeping requirements
- Right to opt out — unsubscribe from marketing emails at any time using the link included in every email
- Right to data portability — request your data in a portable format where applicable
To exercise any of these rights, email us at [email protected] and we will respond within a reasonable timeframe, typically within 30 days.
Children's Privacy
EditApes is intended for general audiences and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.
International Visitors
Our servers and business operations are based in the United States. If you are accessing our site from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at [email protected].
How to Reach Us About Privacy Matters
We know privacy policies are full of legal language, so here's the plain-English summary: we collect only what we need to get your order processed and your files delivered, we don't sell your data to anyone, and we use industry-standard payment processors so your card details never touch our own servers. If anything in this policy is unclear, or if you'd simply rather ask a person than parse a document, email us directly at [email protected] and a real member of our small team will answer.
Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) setting that signals to websites you visit that you do not want your online activity tracked. Because there is not yet a common industry standard for how sites should respond to DNT signals, EditApes LLC currently does not respond to DNT browser signals differently from standard visits. You can still manage tracking through your cookie preferences and browser privacy settings as described above.
State-Specific Rights
Residents of California, Delaware, and other states with consumer privacy laws may have additional rights regarding their personal information, including the right to know what categories of data we collect, the right to request deletion, and the right to non-discrimination for exercising these rights. To make any such request, email us at [email protected] with your name and the email address associated with your order history, and we will verify your identity before processing the request.