Privacy Policy – Islero Investments LLC

Effective Date: October 7, 2025

This Privacy Policy explains how Editapes Store by Islero Investments LLC (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, place an order, or interact with our business in connection with our handmade real estate desk decor products.

Data Controller

Editapes Store by Islero Investments LLC
426 Barcellus Avenue, Ste 303
Santa Maria, CA 93454
United States

📧 Email: [email protected]
📞 Phone: 805-937-6328
🕒 Business Hours: Daily, 10:00 AM – 7:00 PM (PT)

CA Entity File Number: 202016110779

1) Information We Collect

We may collect the following categories of personal information:

Identity & Contact Information

Full name
Shipping and billing address
Email address
Telephone number

Order & Customer Support Information

Products purchased and order numbers
Communications with customer support
Return, refund, or warranty requests
Photos or videos you voluntarily provide for order verification or damage assessment

Payment Information

Payments are processed securely by third-party payment processors (e.g., Stripe)
We receive only transaction status and identifiers
We do not store full credit card numbers, CVV codes, or bank account details

Technical & Usage Data

IP address
Browser and device type
Pages viewed and referring URLs
Cookies and session identifiers

2) How We Use Your Information

We use your information to:

Process and fulfill orders
Ship products and provide tracking information
Handle returns, refunds, and exchanges
Provide customer support
Process payments and prevent fraud
Send transactional communications (order confirmations, shipping updates, service notices)
Analyze website performance and improve user experience (aggregated analytics only)
Send marketing emails only if you explicitly opt in

You may unsubscribe from marketing communications at any time.

3) Consent

By placing an order, submitting a support request, or contacting us, you consent to the use of your information for those specific purposes.

For optional uses such as promotional emails, we will request your separate consent, which you may withdraw at any time via the unsubscribe link or by contacting [email protected].

4) When We Share Information

We do not sell your personal information.

We may share your data only with trusted third parties, including:

Payment processors: such as Stripe (PCI DSS compliant)
Shipping and logistics providers: such as USPS or UPS, to deliver orders and provide tracking
Operational service providers: website hosting, email services, analytics, and IT support—limited to necessary business purposes
Legal authorities: when required by law or to protect our legal rights

5) Data Retention

Transaction and receipt records: retained for at least 7 years to comply with accounting and tax obligations
Customer service and account records: retained until deletion is requested or after 24 months of inactivity
Marketing data: retained until you unsubscribe

6) Security

Data transmitted through our website is protected using SSL/TLS encryption
Access to personal information is restricted to authorized personnel only
Payment data is handled entirely by secure, third-party processors
While we use reasonable safeguards, no system is 100% secure

7) Cookies & Similar Technologies

We use cookies and similar technologies to operate and improve our website, including:

session_id: maintains your browsing session
cart: stores items in your shopping cart (typically for up to 2 weeks)
login or storefront cookies: enable access to secure areas (if applicable)

You may disable cookies via your browser settings; however, some site features may not function properly.

8) Your Rights

You have the right to:

Access, correct, update, or delete your personal information
Withdraw consent for marketing communications
Request a copy of your personal data

California residents have additional rights under the CCPA/CPRA, including the right to know, delete, and not be discriminated against for exercising privacy rights.

Requests may be submitted to [email protected]. We may verify your identity before fulfilling a request.

9) International Data Transfers

Your information may be stored or processed in the United States. If third-party providers process data in other jurisdictions, your data may be subject to the laws of those locations.

10) Links to Third-Party Websites

Our website may contain links to third-party sites. Once you leave our site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of those third parties.

11) Minimum Age

By using this website, you confirm that you are at least the age of majority in your state or have permission from a parent or legal guardian.

12) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates take effect when posted. For material changes, we will notify users on the website or by email when appropriate.

13) Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact: